Shipping & Returns Policy

📌 Last Updated: February 28th, 2025

At D COLLAGEN STORE, we aim to process and ship your orders as quickly as possible. Here's what you need to know about our shipping policies:

• Orders are processed within 2-3 business days from the date of purchase.
• Once your order is processed, you will receive a tracking number to follow your package.

• We offer standard shipping and expedited shipping options.
  • Standard Shipping: Typically arrives in 5-7 business days.
  • Expedited Shipping: Typically arrives in 2-3 business days.
• Shipping rates are calculated at checkout based on your location and the shipping method chosen.

• We currently offer international shipping to select countries. International customers are responsible for any customs duties or taxes.

At D COLLAGEN STORE, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer the following return and refund policy:

• You may return products within 30 days of receiving your order for a full refund or exchange.
• To be eligible for a return:
  • The product must be unused and in the original packaging.
  • Opened or used products (such as opened bags of collagen powder) cannot be returned for health and safety reasons.

• Step 1: Contact us at info@dcollagenstore.com with your order number and reason for return.
• Step 2: We will provide you with a return shipping label if the return is due to a mistake on our part (e.g., defective or incorrect items).
• Step 3: Ship the product back to us using the provided label. Returns must be postmarked within 30 days of the original order date.
• Step 4: Once we receive your return, we will issue a full refund or exchange (whichever you prefer).

• Opened and used products cannot be returned.
• Any shipping fees incurred during the original purchase are non-refundable.

If your product arrives damaged or defective, please notify us immediately within 7 days of delivery. We will arrange for a replacement or refund depending on your preference.

1. Take photos of the damage and send them to info@dcollagenstore.com.
2. Include your order number and a brief description of the issue.

If you would like to exchange an item for a different product or size, please contact us within 30 days of receiving your order. We will help process your exchange based on availability.

• If the return is due to a mistake on our part (e.g., damaged or wrong product): We will cover the return shipping cost.
• If the return is due to personal preference: You will be responsible for the return shipping fees.

For any questions or issues regarding shipping or returns, please reach out to us:

📩 Email: info@dcollagenstore.com
📍 Address: 7950 NW 53rd Street Suite 132, Doral, FL, 33166

We reserve the right to update this Shipping & Returns Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.